Whether you have a question about the EpiCooler Dual-Function Climate Device, need help with room setup or mode selection, want to troubleshoot a cooling or heating issue, start a 30-day money-back refund request, or just want to share your experience — our team is ready to assist.
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DIRECT CONTACT INFORMATION
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📞 PHONE SUPPORT
+1 (302) 207-3829
Best for: Urgent order issues, refund processing, shipping questions, device troubleshooting, climate setup guidance
Phone Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
📧 EMAIL SUPPORT
support@get-epicooler.com
Best for: Product questions, general inquiries, refund requests, feedback, partnership requests
Response Time: Typically within 24–48 business hours
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WHAT TO CONTACT US ABOUT
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How Can We Help You Today?
🛒 Order Status & Shipping Updates
Already placed an order and want to check where it is? Email us your order number along with the billing name used on the purchase. Our team will look up your shipment status and provide a tracking link.
💸 Refund Requests (30-Day Money-Back Guarantee)
Not fully satisfied with your EpiCooler? Email support@get-epicooler.com within 30 days of receiving your order to start the refund process. Please include:
- Your full name
- Order number (from your confirmation email)
- Reason for the return
Our team will walk you through the simple return process. Refunds are processed within 48 hours of the product being returned.
⚠️ Please note: Customers are responsible for return shipping costs. Products ship from China, so factor in international return shipping when making your decision. Items must be unused and in original packaging.
🌡️ Climate Setup & Room Optimization
Not sure which mode works best for your room or climate? Contact us for personalized guidance. We can help with:
- Best mode selection for your room size (small/medium/large)
- Cooling vs heating setup tips
- Optimal unit placement for maximum airflow
- 2-pack placement strategy for multi-room coverage
- Performance expectations for your climate zone
🔧 Troubleshooting
Having trouble getting the results you expected? Common issues we can help with:
- Device not cooling or heating as expected
- Touchscreen or remote control not responding
- Unusual noise during operation
- Unit not powering on
- Mode switching issues
Most issues resolve with simple adjustments to placement or mode selection.
❓ Pre-Purchase Questions
Curious whether the EpiCooler is right for your situation — room size, climate zone, renter restrictions, noise level, or dual-function capabilities? Send us a message — our team is happy to help you decide before you order.
📦 Bulk or Gift Orders
Want to order multiple EpiCoolers for family members, rental properties, or as gifts? The 2-pack ($221.98 — $110.99 each) is our BEST SELLER for multi-room households. For larger bulk orders, contact us about volume pricing.
🤝 Partnership & Affiliate Inquiries
Interested in becoming an EpiCooler affiliate, content partner, or product reviewer? Email support@get-epicooler.com with details about your platform, audience size, and content focus.
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FAQ BEFORE CONTACTING US
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Quick Answers to Common Questions
❓ How long does shipping take?
Standard US shipping typically takes 7–15 business days after the order is processed. You'll receive a tracking number by email once your order ships.
❓ How do I start a refund within the 30-day window?
Simply email support@get-epicooler.com with your order number and "Refund Request" in the subject line. Our team will guide you through the return process. Refunds are processed within 48 hours of product return.
❓ Will the EpiCooler work in my apartment?
Yes — the EpiCooler works with any standard 110V US wall outlet. No installation, no drilling, no window kit, no landlord permission required. Just plug in and go.
❓ What size room can the EpiCooler handle?
The EpiCooler is rated for rooms up to 549 sq ft under optimal conditions. Best performance is in rooms under 400 sq ft. For larger spaces, the 2-pack provides better whole-room coverage with strategic placement.
❓ Does it really cool AND heat?
Yes — the EpiCooler is a genuine dual-function device. Cooling uses TurboCool compressor-free technology (down to 16°C / 61°F). Heating uses PTC ceramic technology (up to 45°C / 113°F). Switch between functions instantly via touchscreen or remote control.
❓ How quiet is it for bedroom use?
Sleep Mode operates at 45 dB — comparable to a quiet library. This is well below the noise level of window ACs (60-70 dB) and compressor portable ACs (55-65 dB).
❓ Can I cancel my order before it ships?
Cancellations are possible if requested before the order is processed and shipped. Contact us as soon as possible by phone for the fastest response.
❓ What if my package arrives damaged?
Contact support@get-epicooler.com within 7 days of delivery with clear photos of the damaged package and product. We'll arrange a replacement at no cost to you.
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RESPONSE TIME EXPECTATIONS
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How Quickly Will We Respond?
📞 Phone: Live support during business hours (Mon–Fri, 9 AM–6 PM EST). Voicemails returned within 1 business day.
📧 Email: 24–48 business hours for most inquiries. Refund and shipping issues are typically prioritized.
If you don't receive a response within the expected timeframe, please check your spam/junk folder before sending a follow-up message.
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IMPORTANT NOTE FOR REFUNDS
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A Note Before Your Return
Our 30-Day Money-Back Guarantee is designed to give you a real, risk-free trial of the EpiCooler. To make the most of your trial:
✅ Place the unit centrally in your room (4-6 feet from walls) for best airflow
✅ Try both cooling and heating modes to experience the dual-function benefit
✅ Test different modes (Low, Medium, High, Turbo, Eco, Sleep) for your needs
✅ Use Sleep mode overnight for the quietest bedroom experience
✅ Give it a few days — optimal performance develops as you learn the best mode and placement for your space
✅ Try the remote control for convenient operation from bed or desk
If after a fair 30-day trial you're still not satisfied, we're happy to process your refund — no awkward questions, no restocking fees, no store credits.